SMS Messaging in the Work of the Personnel Department (HR)

HR services and agencies do not remain aloof from IT technologies and, like many other areas, are beginning to use SMS messaging in the most active way. In this article, we will tell you about some examples of using SMS in the HR field.

SMS messaging is one of the most effective and powerful platforms available for companies to communicate with their target audience. This is not only a quick and easy way but also one of the most direct and cheap ways to reach the person you need. In many areas of business and companies, SMS messaging is used to improve communication with consumers by sending urgent and important information, thereby improving the way of doing business in business.

In the HR field, SMS messaging helps businesses communicate effectively with clients and candidates. If you work in the HR industry and still don't use SMS in your daily business operations, read below why SMS should be an important part of your business.

1.Real-time information

In the HR field, the ability to respond quickly and efficiently to incoming information is the key to the success of your business and your ability to win the competition. Finding leads and candidates, reaching out to the right people, and communicating with the click of a button is the most efficient way to get the people you need at the right time. Whether you are confirming a client interview or asking a candidate to call you about a new job that he is ideal for. The ability to respond and communicate in real-time is one of the main reasons why SMS messaging is so important in HR.

2.Convenience and flexibility

Another huge advantage of using SMS messaging in your hiring business is a convenient and flexible way to communicate. You can transfer information to clients and candidates at a convenient time for them. Because many of the people you work with will work during the same business hours as your business, it is not always convenient for them to pick up the phone when you call. Thus, using text messages allows you to convey the information you need in a direct but flexible way. Then, when the recipient can respond, they can do so in a timeframe that suits them, instead of being subjected to additional pressure trying to reconcile the search for a new job and the current employment in the current place.

3. Development of relationships 

SMS messaging can also be used as an excellent relationship builder as it allows direct communication between your company, your candidates, and your clients at every stage of the hiring process. Before your candidates come to the interview, you can send them useful tips, links to information about the company where they want to go to work, provide detailed information about the place and time of the interview, and also wish good luck shortly before the interview. These "touches" can help you increase the confidence level of your candidates. You can also send helpful reminders to your clients, such as who they are seeing and when. This can become an important (and convenient!) Part of your service. Of course, you will quickly find out if your client needs it, but if he needs it,

4. Privacy and confidentiality

Another important benefit of using SMS for recruiting is that this tool allows you to communicate privately with candidates and clients since the message will most likely only be seen by the intended recipient. For candidates, this means that as long as they work in their old job, they do not need to worry about other people realizing that they are looking for a new job; this will not put them in a difficult position with their current employer. Instead of embarrassing candidates with calls with a new job offer, you can send them a request to call back at a convenient time for the candidate. You can also use text messages to confirm important details that may be stored on the candidate's phone.

It can be equally beneficial for your customers to receive private text messages that will not be visible to a wider audience. This is especially important if the position is confidential. You can effectively use SMS messaging as a more private way to organize communication; when you offer a client to call at a convenient time, it will lead to less interest from other people.

If you work in the HR sector and want to improve the flow of communications between your business, your clients, and your candidates, then SMS messaging should have a very high priority among other communication methods.

5. Examples of using SMS-mailings in the work of personnel management services:

SMS invitation for an interview: You can invite to an interview in a variety of ways, for example, by a personal call, email, or SMS message. The latter is the fastest on the list. Also, SMS can be used to notify of the cancellation of the interview or change of time, sending the office address and directions.

A reminder of the scheduled event, the end of the task. If important terms of a task or project are duplicated by SMS notifications, this will increase the efficiency of each individual employee and the company as a whole.

In addition to the most obvious methods of using SMS messaging in the activities of the HR service, there are a huge number of no less interesting examples, from SMS reports to SMS news. So, in an SMS message, company leaders can receive:

The performance of an individual employee, department, or company as a whole for the previous day, week, or month

Employee birthday reminders, as well as automatic birthday and holiday greetings

But that's not all. In a number of cases known to us, automatic SMS messaging (along with automatic email messaging and phone calls) is used as a full-fledged personnel service that works practically without human intervention. The so-called HR-robots are able to independently choose interesting questionnaires/resumes of applicants, send them a meeting offer, directions, contacts, and give feedback on the results of interviews.

6.Conclusion

It is quite obvious that SMS messaging can be organically integrated into the processes of the Human Resource Management System, save significant resources of time and money, replace live employees, performing routine operations in the most efficient and fast way.