What Is the Impact of Chatbots on Human Resources?

A correctly configured Bot with useful information will help improve the relationship with your work team, in addition to improving the  Employee Experience, with the help of Artificial Intelligence!

Employees are very important to the company, to strengthen the company's finances, provide good service to customers, develop ideas.

We can have fabulous projects for the growth of the company, but within the company, we do not improve our processes, nor do we listen to our collaborators, our projects will be destined to fail.

Now the employee is placed at the center of the business, since happy employees generate happy customers, the Work Culture must evolve.

Employee Centricity is to place the Employee in the Center of the Organization to involve, motivate, and empower them, to improve their productivity and your Brand as an Employer.

Human Resources Managers have various activities in their day to day, let's add the unforeseen, pending, and time constraints, it becomes chaos, right?

Let's learn from new generations, let's apply reverse mentoring, let's exchange knowledge, let's continuously improve, let's get out of our comfort zone.

Human Resources departments have relied on Bots to implement automated processes, since a ChatBot can attend and interact with candidates and employees 24/7, reduce administrative burden, improve communication, reduce calls and emails, contribute to the training of the collaborators, we can innovate through Artificial Intelligence.

Communication tools have evolved, we need to be more efficient, according to the expert in Bots, Data Scientist, Researcher of HCI (Human-Computer Interaction), Developer of Bots, Futurist and Technological Evangelist, Carlos Toxtli, a few days ago, I shared with you the first part of this column, What is the impact of Chatbots on Human Resources ?, The benefits of Chatbots are immense ...

How Do Chatbots and Bots Help Human Resources?

Bots help us to implement strategies that humanly would take too long to do but we can use bots that look for talented people that others are not looking for as in very specific technologies, let's think outside the box!

Bots greatly automate the tasks that a recruiter usually manages.

Just as these automatic processes can help in the number of individuals to be recruited, they can also be used to increase the quality of the tasks performed through training processes integrated into the automated process.

Example 1:  In the technology industry it is possible to use bots that analyze a developer's code and depending on their evaluation invite candidates to an online test. Once the candidate has passed the test, it is even possible to automate the scheduling of a call in the free time of the recruiter's calendar, saving a significant amount of time and guaranteeing a standard quality in the process.

Example 2:  talent is everywhere, who receive multiple offers, we can search on Twitter for people who follow the accounts of those technologies that we need and if they follow a large part of them it is likely that they have a notion of them and maybe possible candidates, Instead of contacting a few saturated with offers, we get a large number who most likely have not been contacted.

Conclusion It is more likely to have more impact with strategies based on bots where we approach talent because we know their behavior, instead of being in a fierce fight for talent in networks that are very crowded by recruiters.

How to Optimize the Recruitment Process Using Bots?

The usual process, receive the CV of candidates, evaluate them, and then ask them to fill out psychometric tests.

Optimized process, using a bot you can analyze the applicant's profile, to assess if the candidate is suitable for the position, focusing on actionable, example: sending an automatic email proposing a job offer, with a link to a form or test This is how we move forward with candidates interested in a vacancy.

Install human resource management software to avail chatbot for the recruitment process.